For Residents Who Wish to Complain About Eversource Response or Other Issues
Our options as Eversource consumers are to complain to the state Department of Energy and Environmental Protection's Public Utilities Regulatory Authority, or PURA, which regulates the rates and services of Connecticut's investor-owned electricity, natural gas, water and telecommunications companies.
You can file a complaint about Eversource here: http://www.dpuc.state.ct.us/PURACAIU.NSF/RevWebIntake?OpenForm
PURA typically receives complaints about high bills, quality of service, service installation, line extensions, meter tests, incorrect rates or tariffs, reasonable payment arrangements, outages, deposits, and the unauthorized switching of utility service from one provider to another